Legal

Terms of Service

Last updated: January 15, 2025

1. Acceptance of Terms

By accessing and using FeedbackKit's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

FeedbackKit provides APIs and tools for feedback collection including interactive overlays, testimonial collection, and changelog management. Our services are provided "as is" and we reserve the right to modify or discontinue any aspect of the service at any time.

3. User Accounts

To use our services, you must:

  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Be responsible for all activities under your account
  • Notify us immediately of any unauthorized use

4. Acceptable Use

You agree not to use our services to:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit harmful or malicious code
  • Attempt to gain unauthorized access to our systems
  • Use the service for spam or unsolicited communications

5. API Usage and Limits

API usage is subject to rate limits and quotas based on your subscription plan. Excessive usage may result in temporary suspension of service. We reserve the right to modify rate limits with reasonable notice.

6. Payment and Billing

Paid plans are billed monthly or annually in advance. You authorize us to charge your payment method for all fees. Failure to pay may result in service suspension or termination.

7. Intellectual Property

FeedbackKit retains all rights to our services, software, and documentation. You retain rights to your data and content. By using our services, you grant us a license to process your data as necessary to provide the service.

8. Limitation of Liability

FeedbackKit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will cease, and we may delete your data after a reasonable period unless legally required to retain it.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@feedbackkit.io

Address: 123 Market St, San Francisco, CA 94103