Resources
Support & Help
Get the help you need to succeed with FeedbackKit. Our support team and resources are here to assist you every step of the way.
Support Options
Live Chat Support
Availability:Online Now
Pro Plan:2 hour response
Business Plan:1 hour response
Enterprise:15 min response
Email Support
General Support:
support@feedbackkit.ioSales Inquiries:
sales@feedbackkit.ioTechnical Issues:
tech@feedbackkit.ioResponse times: 24-48 hours (Free), 12-24 hours (Pro), 4-8 hours (Business)
Phone Support
Business Hours
Monday - Friday
9:00 AM - 6:00 PM PST
Business & Enterprise
+1 (555) 123-FEEDBACK
Available for Business+ plans
Emergency
+1 (555) 911-HELP
Enterprise customers only
Expected Response Times
48h
Free Plan
24h
Pro Plan
12h
Business Plan
15m
Enterprise
These are our target response times. Critical issues are prioritized regardless of plan.
System Status & Updates
Service Status
API Status:Operational
CDN Status:Operational
Dashboard:Operational
Uptime (30d):99.98%
View Status PageLatest Updates
Dec 15, 2025
New React SDK v2.1 released
Dec 12, 2025
API rate limits increased
Dec 10, 2025
New testimonial moderation features
Emergency Support
For critical production issues affecting Enterprise customers, contact our emergency hotline:
+1 (555) 911-HELPAvailable 24/7 for Enterprise customers